Privacy Policy
Privacy Policy updated January 9th, 2020
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from DeepTissuePro.com (the “Site”).
PERSONAL INFORMATION COLLECTED
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. We collect Device Information using the following technologies:
Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
We may collect personal information from you, such as your name, email address, postal address, phone number, and credit/debit card number when you place an order online or by phone, create an account with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We only store your order history and contact information.
We do not store or process your credit/debit card information on our servers. We may also collect information related to your browsing history, search history and your interaction with the website or our advertisements. If you search or purchase products on our website, we may also collect information related to the product categories you are interested in and/or the types of products purchased.
When you visit DeepTissuePro.com.com, we collect navigational information, such as browser type and version, service-provider identification, IP address, and the website from which you came. Navigational information is largely anonymous in the sense that it doesn't contain your name, address, phone number, email address or other information.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW WE USE PERSONAL INFORMATION
The use of your information is primarily to enable us to provide you with products through our website, but we may also use your personal information in the following ways:
To process and fulfill your order, including sending you email to confirm your order status and shipment;
To communicate with you and to send you information by email, postal mail, telephone, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications;
To administer and fulfill our contests and other promotions;
For personalization of your experience with us, including to remember your interests and preferences; to customize the products and services we share with you; to track and categorize your activity and interests on our website, including by identifying the different devices you use; and to enrich your experience on our website;
For marketing and advertising, such as to: send you marketing and advertising communications; and to customize the marketing and advertising that we show you;
For analytics, such as to understand how you use our website; understand how you shop with us; and to improve our website;
To analyze trends and statistics; and/or, to contact you if necessary.
We may use your navigational information to analyze trends and traffic to our website. We will not use personal information we collected for materially different, unrelated, or incompatible purposes without providing you with notice and/or updating this Privacy Policy. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
DTPro is committed to protecting your privacy when you visit our website, so we want you to know what information we collect when you visit our site, how we use that information, and how you can update it("Privacy Policy"). We reserve the right to append or otherwise modify this Privacy Policy at any time, so please re-visit this page occasionally to check for updates.
INFORMATION TYPES
We collect various types of information from our website visitors so we can adjust our site to meet our users' needs and expectations. Some of this information is collected automatically through cookies and other information is collected if you decide to share information about yourself and your family so we can better keep you informed about new products.
INFORMATION COLLECTED AUTOMATICALLY
The types of information your browser or Internet session automatically sends us each time you visit our website, which we automatically collect, include:
Your browser, your IP address, and your computer's operating system;
Your navigation path, i.e., the URLs of where you come to our site from, which of our pages you visit, and where you go as you leave.
This and other information lets us see how users are finding our website, and it tells us which pages are visited the most often so we can make our website more useful.
INFORMATION YOU PROVIDE TO US
In addition to the information automatically collected by your browser, we also collect information that you provide to us when you contact us or order a product such as your name, address, phone number, email address, gender, age, etc.
HOW WE USE THIS INFORMATION
We collect this information that you provide, and may use it to make ordering from our website easier by prepopulating contact forms with the information that you have provided. We do not share your information with any third-parties unless required by law. We use the information we automatically collect to help us better plan our website to meet your needs. Information you provide to us is used for marketing purposes and may result in follow-up communications such as alerts to new products or specials.
YOUR RIGHTS AND OUR OBLIGATION TO YOU
DTPro respects the privacy of users visiting our website. In addition to our communications to you, we may use certain directory information that we have collected to send you information about products and services, or updates and other information we think may be of interest to you. Please contact us to request your name and address be removed from our lists.
LEGAL PROTECTIONS
We may disclose information about our users, including your personal information, in the event we are required to respond to subpoenas, court orders, legal process or other valid law enforcement measures; to comply with a legal obligation; at the request of governmental authorities conducting an investigation; to verify or enforce compliance with the policies governing the website and applicable laws; or to protect the legal rights, interests, or safety of the website, our users or others. We may also use device identifiers to identify users, and may do so in cooperation with copyright owners, internet service providers or law enforcement agencies in our discretion. Such disclosures may be carried out without notice to you.
MEASURES TO PROTECT YOUR INFORMATION
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
How "COOKIES" HELP YOU
When you visit our website, we may use cookies to keep track of your information. This small piece of program code resides on your computer and stores your contact information for all of our requests for information. We do this so you are not required to re-enter your contact information as you move within our website. You can generally opt out of the use of cookies by having your browser disable cookies or warn you before accepting a cookie. Look for the cookie options in your browser in the Options or Preferences menu. However, please be aware that some areas of the website may not provide you with an acceptable user experience if you have disabled the use of cookies.
NOTIFICATION OF CHANGES
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, or other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
PROTECTION OF CHILDREN
We do not request personally identifiable information online from children under the age of 13 and we do not knowingly accept personally identifiable information from children under that age. If you are under 13 do not use our website. If we discover that a child under 13 has submitted information to our website, we will delete this information as soon as possible.
BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page athttp://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:http://optout.aboutads.info/.
IS MY PERSONAL INFO SECURE?
We strive to provide you with a safe and convenient shopping experience. We use commercially reasonable physical, electronic and managerial procedures to safeguard and secure information we collect on our website. When you enter your personal information on DeepTissuePro.com, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us and then to Shopify and Apple Pay for payment processing.
However, the transmission of information via the internet is not completely secure and therefore, we cannot guarantee the security of information sent to us electronically through our website, and the transmission of your information is therefore entirely at your own risk. Please note that we will never request your credit card information or other personal information through email.
DTPro does not share your information with any other third party other than those outlined above unless we are permitted or required to do so by law.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
ACCESSIBILITY STATEMENT
We are committed to making sure that our website is accessible to everyone. To access this Privacy Policy in an alternative form, please email support@deeptissuepro.com.
CHANGES TO OUR PRIVACY NOTICE
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the website and update the notice's effective date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 12.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@deeptissuepro.com.
